Qaitrix ("we", "us", "our") is an AI agency based in Lausanne, Canton Vaud, Switzerland. We operate the website qaitrix.ai and provide AI, web development, digital marketing, and related professional services.

For all data protection matters, Qaitrix acts as the data controller. You may contact us at contact@qaitrix.ai.

Information you provide directly:

• Name, email address, company name submitted via our contact form
• Project details and messages you send us
• Information shared during discovery calls or by email
• Billing and payment information (processed securely by payment providers)

Information collected automatically:

• IP address, browser type, device type, operating system
• Pages visited, time on site, referring URL
• Cookies and similar tracking technologies (see Article 9)

We use your data exclusively for the following purposes:

• To respond to your enquiries and manage our client relationship
• To deliver the services you have contracted with us
• To send you project-related communications
• To send marketing communications — only with your explicit consent
• To improve our website and services through anonymised analytics
• To comply with our legal and contractual obligations

We never sell your personal data to third parties. We do not use your data for automated decision-making that produces legal or similarly significant effects.

• Contract performance: Processing necessary to deliver our services
• Legitimate interests: Website analytics, fraud prevention, business communications
• Consent: Marketing emails and non-essential cookies
• Legal obligation: Tax records, compliance requirements

We may share data with trusted third-party processors only where necessary:

• Hosting providers — for website and email infrastructure (Hostinger)
• Analytics providers — anonymised website analytics only
• Payment processors — for billing and invoice management
• Professional advisors — accountants, lawyers, under strict confidentiality

All third-party processors are contractually bound to process your data only on our instructions and to maintain appropriate security standards.

Where personal data is transferred outside Switzerland or the EEA, we ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by the European Commission or adequacy decisions.

• Contact form data: 2 years from last interaction
• Client project data: 7 years (Swiss commercial law requirement)
• Marketing data: Until you withdraw consent
• Website analytics: 26 months, then anonymised

Under Swiss nFADP and/or GDPR, you have the right to:

• Access — request a copy of the personal data we hold about you
• Rectification — correct inaccurate or incomplete data
• Erasure — request deletion where no legitimate basis remains
• Restriction — limit how we process your data in certain circumstances
• Portability — receive your data in a structured, machine-readable format
• Objection — object to processing based on legitimate interests
• Withdraw consent — at any time, without affecting prior lawful processing

To exercise any right, email us at contact@qaitrix.ai. We will respond within 30 days.

Our website uses essential cookies required for basic functionality. We do not use advertising or tracking cookies without your consent. You may manage cookie preferences in your browser settings at any time.

For full details, see our Cookie Policy.

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include SSL/TLS encryption, access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

For any privacy-related questions or to exercise your rights, contact us at:

Email: contact@qaitrix.ai
Address: Qaitrix, Lausanne, Canton Vaud, Switzerland

If you believe we have not handled your data appropriately, you have the right to lodge a complaint with the Swiss Federal Data Protection and Information Commissioner (FDPIC) at edoeb.admin.ch.